Refund Policy – TruOpt.ai

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Effective Date: January 2026

Merchant of Record

Merchant of Record Our order process is conducted by our online resellerpaddle.com.paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refunds

Refunds Refunds are processed in accordance with Paddle’s Buyer Terms. As a consumer, you have the right to request a refund within 14 days of your purchase, subject to applicable local laws and Paddle's policies.

We do not impose additional restrictions or qualifiers on refunds beyond what is outlined in Paddle’s terms.

How to Request a Refund

Since Paddle is the merchant of record, all refund and cancellation requests must be submitted directly through them. You can contact Paddle via paddle.net or follow the instructions in your purchase confirmation email.

For full details on the refund policy that applies to your purchase, please refer to Paddle’s Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms

Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period.